• Title

  • Full Time Sales Associate - The UPS Store

    The UPS Store
    Job Description

    The Sales Associate works diligently in the sales process, from generating leads to closing sales. He or she delivers world-class customer service that ensures ongoing sales and high levels of customer satisfaction. He or she follows the sales process and contributes new ideas to the store to be as productive as possible. He or she packs and processes shipments for local, national, and international delivery using a variety of carriers and also manages and produces graphics and print orders. In addition, he or she is responsible for operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Sales Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The most successful Sales Associate will constantly strive to meet all sales goals and exceed customer expectations.

    The ideal candidate has previous sales experience, strong computer and internet skills, Microsoft Office skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. He or she must also have open availability to fit the needs of the business.

    Responsibilities:

    • Delivers outstanding customer service to walk-in customers and telephone inquiries
    • Takes ownership of the customer's shipping needs and offers viable solutions
    • Continuously practices good listening skills with customers, UPS Store team members, and leadership
    • Takes action to learn all product and service offerings, alternative solutions, and industry trends
    • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
    • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
    • May open and/or close the store and perform end-of-day accounting, etc.
    • Expertly operates POS equipment
    • Follows and understands quality guidelines
    • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
    • Prioritizes and optimizes the work load to streamline the production flow
    • Follows the selling process at all times
    • Greeting and assisting customers immediately upon entry
    • Works daily to meet and exceeds sales goals
    • Assists other teammates in fulfilling their personal and professional goals
    • Contributes to the positive and fun work environment

    Qualifications:

    • High school diploma or GED required
    • Sales/service experience
    • Good communication and people skills
    • Strong computer skills, including Microsoft Office and Adobe Suites
    • Strong verbal and written communication skills, including spelling and math
    • Prompt, reliable, and responsible
    • Able to lift 40+ pounds
    • Open availability

    Benefits:

    • Incentives
    • Continued Training
    • Excellent Advancement Opportunities
    • Employee Discounts
    • Holiday Pay after 90 Days

    Store Hours: Monday-Friday: 8am to 7pm

    Saturday: 9am to 5pm

    Work shifts vary depending on needs of business.

    Job Type: Full-time

    Salary: $10.00 to $11.00 /hour

    Experience:

    • retail: 1 year (Required)
    • sales: 1 year (Preferred)

    Education:

    • High school or equivalent (Required)

    Shifts:

    • Morning (Required)
    • Mid-Day (Required)
    • Evening (Required)

    Working Days:

    • Monday (Required)
    • Tuesday (Required)
    • Wednesday (Required)
    • Thursday (Required)
    • Friday (Required)
    • Saturday (Required)
    Contact Information