ESSENTIAL DUTIES & RESPONSIBILITIES:
Order Entry – responsible for entering all Fabrication orders into the operating system to include:
- All bill-to/ship-to information as necessary for initial order entry
- “Build” new ship-to locations not already in TCM
- Route orders requiring a drawing date to Drafting
- Send electronic copy of Blue Sheet from Access database to “Scheduling”
- Update order with ship date as determined by Scheduling
- Make revisions/updates to existing orders prior to shipment
- Send new customer acknowledgments at each stage of the order process
- Utilize proper file management & disposition for all orders after shipments are complete (orders must be scanned into DASH, then published into DASH)
- Update Access database with specific information pertaining to new orders (order number, shop order number(s), projected ship date).
Customer Service – Respond to customer inquiries via email or phone calls and evaluate best routing or method of handling.
- Direct customer requests for quotation (RFQ’s) to the Fab Sales Site for handling.
- Utilize Dash, CRM and the Access database to search for documentation when addressing customer inquiries, or direct to the proper individual for handling.
Coordinate Departmental Events
- Coordinate departmental luncheons
- Make travel arrangements and prepare itineraries as necessary
- Maintain departmental calendar for vacations and absences
OTHER DUTIES & RESPONSIBILITIES:
- Approve Weekly Timecards-pending Manager's review
- Accounting - Prepare/submit check requests, credit memorandums & requisitions for Fabrication Sales & Engineering Department.
- Containments Report (Quarterly) - Prepare report/chart of all containment orders shipped during the quarter. Submit to management.
- Commissions - Keep up-to-date totals in Access database of upcoming commissions to be paid. Commissions can only be paid (to corporate reps, Harrington, etc.) after all invoices against a job have been paid in full, by the customer). Prepare check requests & submit to accounting for processing.
- File Management - Dispense with old/outdated files at year-end.
- Engineering/Sales Certificates - Prepare certificates for listed participants in Lunch ‘n Learn seminars conducted by Structural Engineer and various Sales Directors or Rep’s as needed.
- Industrial Sales Bi-Weekly Sales Report - Prepare Bi-weekly Sales report for the Bristol Industrial Sales update.
- Mail - Pick-up incoming USPS mail for Fabrication Sales & Engineering Departments, on a regular basis. Deliver outgoing USPS mail to corporate mailroom for processing.
- Office Supplies - Maintain adequate supply of all office supplies required for the department. Procure most from CSW, prepare requisitions as necessary, for non-stock items.
- Samples - Prepare sample requests the same as entering a regular order. Always use CAS003 and note “Sample” in the P.O. field.
QUALIFICATIONS: Experience, Competencies and Education
- Associates degree preferred
- Experience with operating system software required (e.g. TCM, NetSuite)
- Strong skills in Microsoft Excel, Word and Access
- Professional presence via phone and email correspondences
PHYSICAL REQUIREMENTS OF JOB: This position requires that the employee be able to perform the following physical requirements, with or without reasonable accommodation:
- Some lifting, squatting, and walking
- Able to work for long periods of time at a computer
WORK ENVIRONMENT: This position requires that the employee be able to work effectively in a work environment involving:
- Office
- Manufacturing
- Exposure to resins and fiberglass
